Refund policy

At Velora, customer satisfaction is important to us. However, due to the nature of fragrances, refunds are handled under strict conditions.

We offer refunds only if all of the following apply:

• The fragrance is unopened
• The product has a clear defect or issue
• The issue is reported within a reasonable time after delivery

We do not offer refunds for:

• Opened or used fragrances
• Change of mind
• Preference-based reasons such as scent, strength, or longevity

If your product arrives with a problem, please contact us with details and proof, and we will review your case fairly.

Approved refunds will be processed according to the original payment method where applicable.